Data protection

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data that can be used to identify you personally. For detailed information on data protection, please refer to the privacy policy set out below.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the section titled “Information on the Controller” in this privacy policy.

How do we collect your data?

Some data is collected when you provide it to us directly. This may include, for example, information you enter into a contact form.

Other data is collected automatically, or after you have given your consent, by our IT systems when you visit the website. This primarily includes technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you access this website.

What do we use your data for?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyse user behaviour. If contracts can be concluded or initiated through the website, the transmitted data will also be processed for contract offers, orders, or other service enquiries.

What rights do you have regarding your data?

You have the right, at any time and free of charge, to obtain information about the origin, recipient, and purpose of your stored personal data. You also have the right to request that such data be corrected or deleted. If you have given consent to data processing, you may withdraw that consent at any time with effect for the future. In addition, under certain circumstances, you have the right to request the restriction of the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority.

You may contact us at any time if you have further questions regarding data protection.

Analytics Tools and Third-Party Tools

When visiting this website, your browsing behaviour may be statistically analysed. This is done primarily using analytics programs.

Detailed information on these analytics tools can be found in the privacy policy below.

2. Hosting

We host the content of our website with the following provider:

WIX

The provider is Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (hereinafter “WIX”).

WIX is a tool for building and hosting websites. When you visit our website, WIX analyses user behaviour, visitor sources, the region of website visitors, and visitor numbers. WIX stores cookies in your browser that are required for the display of the website and to ensure security (necessary cookies).

The data collected via WIX may be stored on various servers worldwide. WIX servers are located, among other places, in the United States.

For more details, please refer to WIX’s privacy policy:
https://de.wix.com/about/privacy

According to WIX, data transfers to the United States and other third countries are based on the European Commission’s Standard Contractual Clauses or comparable safeguards pursuant to Art. 46 GDPR. Further details can be found here:
https://de.wix.com/about/privacy-dpa-users

The use of WIX is based on Art. 6(1)(f) GDPR. We have a legitimate interest in ensuring the most reliable presentation of our website possible. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.

The company is certified under the EU-U.S. Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards for data processing in the U.S. Any company certified under the DPF undertakes to comply with these data protection standards. Further information is available from the provider at the following link:
https://www.dataprivacyframework.gov/participant/5626

Data Processing Agreement

We have concluded a Data Processing Agreement (DPA) with the above-mentioned provider. This is a contract required under data protection law to ensure that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Disclosures

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is any data by which you can be personally identified. This privacy policy explains what data we collect, what we use it for, and how and for what purpose this is done.

Please note that data transmission over the internet (e.g. communication by email) may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information on the Controller

The controller responsible for data processing on this website is:

Maschal Qayumi
Augartenstraße 25
76131 Karlsruhe
Phone: 015560416198
Email: info@beratungmaschal.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage Period

Unless a more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law). In such a case, deletion will take place once those reasons no longer apply.

General Information on the Legal Bases for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or, where special categories of personal data pursuant to Art. 9(1) GDPR are processed, on the basis of Art. 9(2)(a) GDPR. In the event of explicit consent to the transfer of personal data to third countries, data processing also takes place on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g. via device fingerprinting), data processing also takes place on the basis of Section 25(1) TDDDG. Consent may be withdrawn at any time. If your data is required for the performance of a contract or for carrying out pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data insofar as this is necessary to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be based on our legitimate interest pursuant to Art. 6(1)(f) GDPR. The specific legal bases applicable in each individual case are set out in the following sections of this privacy policy.

Recipients of Personal Data

As part of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g. disclosure to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the disclosure. When using processors, we only pass on our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint controller agreement is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You may withdraw consent already given at any time. The lawfulness of the data processing carried out until the withdrawal remains unaffected by the withdrawal.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THOSE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH ANY PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEREAFTER NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, place of work, or place of the alleged infringement. This right exists without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, either for yourself or for a third party, in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Access, Rectification, and Erasure

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, where applicable, a right to the correction or deletion of this data. You may contact us at any time with regard to this or any other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you contest the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request restriction of the processing of your personal data.

If the processing of your personal data was / is unlawful, you may request the restriction of data processing instead of erasure.

If we no longer need your personal data, but you require it for the establishment, exercise, or defence of legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.

If you have objected pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data — aside from being stored — may only be processed with your consent, or for the establishment, exercise, or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the browser address line changes from “http://” to “https://” and by the padlock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to Promotional Emails

The use of contact data published within the scope of the legal notice obligation for sending unsolicited advertising and information materials is hereby objected to. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam emails.

4. Data Collection on This Website

Cookies

Our website uses so-called “cookies.” Cookies are small data packets and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies enable the integration of certain services provided by third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies may be used to analyse user behaviour or for advertising purposes.

Cookies that are necessary for carrying out the electronic communication process, for providing certain functions requested by you (e.g. the shopping cart function), or for optimising the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG); consent may be withdrawn at any time.

You can configure your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Where additional cookies and services are used on this website, you can find this information in this privacy policy.

Server Log Files

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

browser type and browser version
operating system used
referrer URL
hostname of the accessing computer
time of the server request
IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of the website — for this purpose, server log files must be collected.

Contact Form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing your enquiry and in the event of follow-up questions. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR, provided that your enquiry is related to the performance of a contract or is necessary for carrying out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent may be withdrawn at any time.

The data you enter in the contact form remains with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been fully processed). Mandatory statutory provisions — in particular retention periods — remain unaffected.

Enquiries by Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The data you send to us via contact enquiries remains with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your request has been fully processed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.

5. Plugins and Tools

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA is used to determine whether data entered on this website (e.g. in a contact form) is being provided by a human or by an automated program. For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various types of information (e.g. IP address, time spent on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

reCAPTCHA analyses run entirely in the background. Website visitors are not informed that such an analysis is taking place.

The storage and analysis of the data are based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web services against abusive automated surveillance and spam. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.

Further information on Google reCAPTCHA can be found in Google’s Privacy Policy and Terms of Service at the following links:
https://policies.google.com/privacy?hl=de
https://policies.google.com/terms?hl=de

Use of WhatsApp

Where you have given your consent, we process the personal data you provide or that is otherwise available to us (e.g. name, telephone number, email address, messenger ID, profile picture, messages) for the purpose of communicating with you regarding the preparation and performance of any services, as well as for sending promotional information (e.g. offers, newsletters), using the instant messaging service “WhatsApp” provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The use of this service requires an existing messaging account.

Please note that WhatsApp Ireland Limited may also transfer personal data (particularly communication metadata) to WhatsApp Inc., which may also process such data on servers in countries outside the European Union (e.g. the United States), where an adequate level of data protection may not exist. WhatsApp may also share this data with other companies within and outside the Facebook corporate group. Further information can be found in the privacy policy of WhatsApp Business (https://www.whatsapp.com/legal/business-policy/) and WhatsApp (https://www.whatsapp.com/legal/#privacy-policy).

We have neither precise knowledge of nor influence over the data processing carried out by WhatsApp Ireland Limited or WhatsApp Inc., which are responsible for such processing under data protection law.

In addition to the recipients specifically named above, we also use the assistance of other service providers (processors) in fulfilling our obligations.

Please note that you may withdraw your consent at any time with future effect and without stating reasons by sending us your withdrawal either via WhatsApp with a message containing the word “WITHDRAWAL” or by email to the address stated in this privacy policy or in our legal notice.

The above-mentioned data will be deleted by us in accordance with the statutory requirements as soon as the consent permitting its processing is withdrawn, the purpose of the processing ceases to apply, or the data is no longer required for that purpose. If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted to those purposes. This means the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons, or whose storage is necessary for the establishment, exercise, or defence of legal claims, or for the protection of the rights of another natural or legal person.

6. Online Counselling and Appointment Management

6.1 Online Counselling via Video Conference

Psychological counselling is provided exclusively online in the form of video conferences. For this purpose, we use the following services:

Zoom (Zoom Video Communications, Inc.)
Microsoft Teams (Microsoft Ireland Operations Limited)
Google Meet (Google Ireland Limited)

When using these services, personal data is processed. This may include in particular:

name
email address
IP address
date, time, and duration of the session
content voluntarily shared during the counselling session

Processing is carried out for the purpose of providing the counselling service on the basis of Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures).

It cannot be ruled out that personal data may also be processed by the respective providers in third countries (e.g. the United States). The providers rely on appropriate safeguards for such data transfers, in particular the European Commission’s Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.

Please refer to the privacy policies of the respective providers for further information.

We implement appropriate technical and organisational measures in accordance with Art. 32 GDPR in order to protect your personal data against loss, manipulation, and unauthorised access.

The contents of counselling sessions are treated confidentially.

Counselling sessions are not recorded.

6.2 Appointment Booking via Wix

Online appointment booking is carried out via the booking function provided by Wix (Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel).

As part of the booking process, the personal data you enter (e.g. name, email address, phone number, booked appointment, booked service) is processed in order to enable the scheduling and delivery of the counselling service.

Processing is carried out on the basis of Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures).

6.3 Payment Processing

Payment processing is carried out via the payment service providers made available through Wix (e.g. Wix Payments or integrated payment providers such as credit card providers or PayPal).

As part of the payment process, payment data (e.g. name, payment amount, payment method) is transmitted to the respective payment service provider insofar as this is necessary to carry out the payment.

Processing is carried out for the performance of a contract in accordance with Art. 6(1)(b) GDPR.

The privacy policies of the respective payment service provider also apply.

6.4 Processing of Sensitive Information in the Context of Counselling

As part of psychological counselling, sensitive personal data voluntarily disclosed by you may be processed. This may include, in particular, information relating to personal matters, provided that you choose to bring these topics into the counselling session yourself.

Processing is carried out exclusively for the purpose of providing the counselling service on the basis of Art. 6(1)(b) GDPR. Where special categories of personal data within the meaning of Art. 9(1) GDPR are concerned, processing is carried out on the basis of Art. 9(2)(a) GDPR (consent given through voluntary disclosure during counselling).

No data will be shared with third parties unless there is a legal obligation to do so.